Factors that led the Call Center Industry to Success
What are the reasons why the call center industry successful? According to industry experts, there are many factors that contributed to the success of the call center industry not only in the Philippine market, in which the Philippines now dominates. So what are these factors?
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Factors that led the Call Center Industry to Success
There are many reasons why the call center industry of the Philippines became popular. One of those is because of lesser expensive production and labor cost, the skills of its workforce, as well as the industry’s diverse collection of Outsource Call Center services.
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Less Expensive Services
India was known as the call center capital of the world before the Philippines had overtaken the country. Part of the reason why is not only because of the Philippine’s sheer workforce, but also because of the country’s lesser expensive labor and operational cost.
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According to many industry expert, the Philippines is currently known as the one of the many Asian countries that can offer the most inexpensive call center services around the world, which is one of the reasons why many foreign investors chose the Philippines as their base of outsourced call center services. This is also the reason why many multinational call center companies, such as Sykes, Convergys, and Accenture, had chosen the Philippines as their base for expansions.
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Skillful Workforce
In addition to less expensive production and labor costs, the Philippines is also known for its skill workforce in terms of providing customer relation services, from simple services such as Order taking services to business-to-business answering services, as well as fluency in English.
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The reason why Filipinos are known for their skills in providing professional customer relation services is because of the support of the government. Because of the increasing success of the call center industry, the government had started a program that offers free call center training and certification for Filipinos who wanted to work as a call center agent. Because of this, the Philippines became very competent in terms of providing the best call center services in the world market.
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Diverse Call Center Services
Another reason why the industry became successful is because of the diverse collection of call center services in the Philippines, which now includes almost every type of customer relation services such as travel services, Order taking service, reservation services, technical support, education, customer care, financial services, and online business to customer support, online business to business support. For more information visit to our site http://www.magellancallcenter.com/
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